Covid-19 Drop-off Protocols: We are leaving drop-off laundry for 24 hours before processing (this is for the safety of our staff; your laundry will be done after this period.) Feel free to also leave your cleaned laundry in the pick-up cubby for 24 hours prior to picking up. If you are sick, we prefer you not drop off. If you have to, please do not drop off in the bin; call us and we will make different arrangements for your drop off.
1. DROP OFF
Drop off your laundry in our 24-hour blue bin (in a bag with your phone number
clearly marked please!)* There are labels and plastic bags to the right of the bin. Make sure to text us that you've dropped off: (413) 800-4468.
We charge $1.50/lb with no added pick up or drop-off fees. It's a 10 lb minimum. After we get your laundry from the bin, we text you the weight, price and .url for easy online payment. If you have less than 15 lbs and want us to separate whites and colors, we charge a $1.50 flat fee. After you've paid, we'll wash, dry and fold your laundry beautifully so it's ready for the drawer!
3. PICK UP
(See Covid protocols above.) If you drop it off by 5pm it will usually be ready for pick-up later in the evening and definitely by 11am the next morning. We’ll text you the code to open the pick-up station door, along with your cubby combination for self-serve pick-up.
If you want a semester/year subscription, contact us at 413-800-4468 and we'll try to make it work. We've found, in general, that dropping off weekly at the same time is problematic for students.
*We communicate through texting and need your number where you receive texts. If you can’t receive texts, tell us and we’ll call instead.